Who we are
Our website address is: Altworldstudios.com
Shipping & Return Policy
Shipping Policy – All items are shipped via USPS with insurance within two business days of purchase. All items ship in an unmarked box and the customer will be supplied with the tracking number. Any questions, please contact Alt World Studios here.
Return policy – All items are shipped with waterproof protection. The Night Guardian plushie toys are hand-made and with slight variations in fur color, and minor changes in body shape are to be expected, remember you are receiving a unique one of a kind hand-made Night Guardian Plushie.
You have seven business days from the arrival of the Night Guardian to request a refund, no refunds will be issued outside that time frame. If the Night Guardian or item is defective upon arrival or you are requesting a refund, please contact Alt World Studios for a return shipping label.
Refunds will only be issued upon the receipt of the sent item with a valid order number, not before. Please allow up to 90 days for your refund to be fully processed.
Payment Processing
Paypal – Alt World Studios has the option to use Paypal to process payments, you can read their terms and conditions here.
Stripe – Alt World Studios has the option to use Stripe to process payments, you can read their terms and conditions here.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you request a password reset, your IP address will be included in the reset email.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 24 hours.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
All analytics are collected by Google Analytics, and the information they collect is covered by their privacy agreement here: https://policies.google.com/privacy
Who we share your data with
The Alt World Studios family of web sites, and may be shared between Alt World Studios and its affiliated companies
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. All requests for data eraser will be acted upon with 1 business day.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Askimet
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Your contact information
We have asked for your personal identity information, so we want you to know how it will be used. By registering with or contacting us through the Alt World Studios family of web sites, you agree that any information or comments you provide may be shared between Alt World Studios, its affiliated companies, and used without restriction to process customer orders and improve or market our products and services. We will not sell or rent your information to any third party, and will exercise reasonable efforts to keep the information secure.
Alt World Studios, recognizes and respects your online privacy.
Links
The Alt World Studios web sites contain links to other web sites. Alt World Studios is not liable for the privacy practices or the content of other web sites.
Contact Us
You can contact Alt World Studios using our contact form here.